IT Service Management

In current era the top and senior management of the organization are concerned about optimizing their IT investments and improving the effectiveness and efficiency of IT resources to support business requirements. IT investment is a key for businesses to successfully deliver products and services. Equally critical is an effective Management of IT Services within an organization to maximize Return on IT Investments.

IT service management (ITSM), is the discipline used in industries that provide services or a combination of goods and services. While widely used in the IT industry, specifically the ICT (information and Communication Technology) sector, service management can be integrated into many other industries.

IQMS provides several components and practices of IT service management. IT Service management usually incorporates automated systems along with skilled labor. IT Service management also usually provides service development. For instance, it is extremely important to first simplify and then streamline services that you manage (i.e. delivery, support) into a simple workflow. However, managing your workflow is not enough, another component another component is the ability to govern automated controls from a centralized location and make sure that data security is in effect at all times.



IQMS believes, to improve the IT services (i.e. delivery, support etc.), you first need to understand them. Our Consultants work with our clients to help their organization’s IT Services progress through IQMS’s practices and achieve operational excellence.

Areas covered by our IT Service Management consulting service include:

  • IT Service Management Assessment
  • ITIL Process Design
  • ISO 20000 Assessment and Compliance

As these are depicted in the diagram below

The organizations are facing no. of issues related to the IT are

  • Managing constant business and IT Change
  • Delivering the required, business justified, IT services. In other words, delivering what is required, when required and at an agreed cost)
  • Outsourcing, in–sourcing and smart sourcing
  • Increasing return on IT Investments
  • Measuring IT organization effectiveness and efficiency
  • Integrating and aligning IT and business goals
IQMS’s IT Service Management practice assist to the organizations making continuous improvement in the manner they manage their services, relationships, processes, people & technology required to deliver and support IT services & products according to world class standards.
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   About IQMS
IQMS is the largest quality management consulting organizations which offers a wide range of consulting services like ISO 9001, ISO 27001, ISO 14001, OHSAS 18001, SA 8000 & ISO 22000 HACCP Certification, CMMI, Six Sigma, Lean Manufacturing, Kaizen, 5S Implementation, Toyota Production System.
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IQMS is a result oriented professional training and consulting group, offering systematic approaches to improve quality and effectiveness of the system and enhance the productivity by offering systematic approaches.
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Our Associate Offices are located in New Delhi, Mumbai, Pune, Ahmedabad, Vadodra, Bangalore, Hyderabad, Chennai, Chandigarh, Jaipur, Jodhpur, Indore, Lucknow, Kanpur, Haridwar and all major cities across India. We are also provide our servies in Kualalumpur, Malaysia, Dubai, Fuzairah, UAE, Kathmandu, Nepal, Oman, Baharain
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IQMS offers a wide range of online consultation services for ISO(QMS, EMS, ISMS, ITSM, OHSAS,IMS), CMMI, PCMM, CE Marking, Lean Manufacturing, Six-Sigma, etc. for availing various prestigious certifications. It provides guidance which helps our clients in their further growth and creates a niche for them in the global market.

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