ISO 10015:1999, Quality Management - Guidelines For Training

To stay in the race, organizations must continuously re-invest in and upgrade the competence of their human resources. However, most managers do not know how to measure the benefits of training and the return on training investment. ISO 10015:1999; Quality Management - Guidelines for training, provides answers to the crucial question: "does it pay to train?"

International Standard ISO 10015:1999 Quality management — Guidelines for training is something of an undiscovered gem in the ISO 9000 family of standards. It provides guidelines to assist organizations and their managers when addressing issues related to training.

Benefits of ISO 10015:1999

  • It is easily understood by companies familiar with ISO 9001:2008 quality management systems being based on the process approach.
  • It can also be used by organizations that have not implemented ISO 9001:2008, but have instead opted for other quality tools, such as the EFQM model, or TQM approaches.
  • It offers guidance focused on training technology and organizational learning, since it is designed specifically to meet quality training needs 


An ISO 10015:1999 has two crucially important features:

  • ISO 10015 links training investment to organizational performance
  • ISO 10015 requires training to be based on pedagogical and organizational learning Principles

An ISO 10015 defines training as a four-stage process:

  1. Defining training needs
  2. Designing and planning training
  3. Providing the training
  4. Evaluating the outcome of Training

The input-output process of training of ISO 10015:1999

The input-output process of training of ISO 10015:1999

IQMS consists of full-time trainers and consultants with a unique combination of manufacturing experience, business and financial expertise, and a "hands-on" approach creates a recipe for our clients' success.

Our experts can help us to gain effective implementation of ISO 10015:1999 in your organisation

  • Provides well-planned and stage by stage audit program.
  • A sound, coherent and non disruptive assessment.
  • We have an enviable record of customer satisfaction.
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